Tavata software service
terms and conditions

These terms and conditions are applied to the Tavata software service of Tavata Global Oy (‘the Provider’), available on a software-as-a-service (SaaS) basis, and its supplementary services (together hereinafter referred to as ‘the Service’). These terms and conditions apply to those using the Service as an end user or attendee (hereinafter, ‘User’).

The User is any individual who registers as a user within the Service and uses the Service to manage his or her profile and to utilise it at events or in networks opened by contractual customers. User services are free of charge unless otherwise indicated.

The term ‘contractual customer / administrator’ (or ‘Customer’) refers to a party with event- and network-creation rights and corresponding maintenance rights in the Service and who can create new events and networks and invite one or more Users to join them. For he most part, customer services are subject to a charge.

The User registers for the Service independently via the registration page. The User shall create a username and password for him or herself or, optionally, use the alternative login methods offered by the Service.

By registering for the Service, the User approves the terms and conditions of the Service. By deploying services that are subject to a charge, the User approves that deployment and the terms and conditions of the service in question.

Permissions and the related username and password are personal.

The User is granted permissions for using the Service in the scope indicated in these terms and conditions. The permissions are valid until further notice. The User shall conform to the terms and conditions of the Service and shall observe the instructions for it. The User does not have the right to transfer or copy information from within the Service to systems or services outside the Service.

The Provider has the right to log in to the Customer’s events and networks when necessary to perform support, maintenance, or service tasks. The Provider also has the right to perform reporting on numbers of users, events, and meetings and on usage frequency related to maintenance and management of the Service. This information is used for purposes of support and administration services, marketing, statistics, user activity and usage frequency reports, and access control for the Service.

The User uses the Service at his or her own risk. The User is responsible for all content, data, and other information in digital format saved by him or her in the Service. The User is responsible also for the costs and for the copyright and industrial design rights of the content saved by him or her, along with obtaining any licences and ensuring the legality of the materials.

The Provider has the right to remove or disable user accounts. The reason may be suspected misuse, a security breach, or another factor detected by the Provider. A user account may be disabled from accessing the Service or a Customer event or network because of inappropriate behaviour in the Service by that User or such behaviour within a Customer’s event or network as is harmful for the Customer.

The Provider offers user support via the digital channels indicated on the Service website. User support is intended primarily for resolving errors or issues that prevent or obstruct the use of the Service. Customers of the Service are offered introductory training for their contact persons as well as training for further familiarisation. The Customer is responsible for offering the primary user support for the Users joining their respective events/networks.

All parties using the Service aim for the highest possible level of data security during use of the Service. The parties commit to full compliance with the EU General Data Protection Regulation (GDPR) 2016/679. The User shall ensure that the username, password, and other information essentially related to use of the Service are not disclosed to third parties. The User is responsible for any use of the Service under his or her user ID and for possible damage caused by such use.

Link to Tavata's Privacy Notice

The Provider is responsible for ensuring that the maintenance, user support, taking of backups, and other tasks related to the delivery of the Service are carried out carefully and professionally.

Maintenance of the Service will be performed at times when they should cause minimal disturbance for a User. Malfunctions and failures will be rectified during normal office hours. Work to resolve the issues commences without delay as soon as a malfunction or failure is detected, and it is completed as soon as possible. If a Customer or User reports a failure in the Service that is caused by that party’s own hardware or software applications, that Customer shall bear the costs incurred in investigating or resolving the problem. The Service is considered to be available to use if the reasons for interruption in use stem from the Customer or User (for instance, a local network connection failure). A planned outage or scheduled maintenance is not considered prevention of availability of the Service.

The Provider holds all intellectual property rights to the Service, its functionality and applications, and related plans and development ideas.

The User is not allowed to resell or offer the Service or content thereof as either a service or content of his or her own or to charge for it without written consent from the Provider.

The Provider has the right to obtain payments from the Customer and User in accordance with the currently valid price list. The Customer is the primary paying party. If a User deploys paid features in the Service, the Provider has a right to charge the appropriate fees to the User.

The Service offered is available for use online with the latest versions of the most common browsers. The User is responsible for the maintenance of his or her hardware devices and software applications and for resolving any compatibility issues.

The Customer owns the data in the Service database entered for that Customer’s own events or networks. The Customer does not own information content of Users who have joined said Customer’s events or networks. The Customer offers Users the opportunity to join the Customer’s events or networks and utilise their information content as well as data of other Users. Users retain the rights to their own information content. A User may withdraw from the Service at any time and delete the data saved in his or her profile.

The Provider’s employees or partners engaged in maintenance, support, and development duties are committed to confidentiality with regard to the information they receive while performing the necessary support, maintenance, or development tasks. The commitment to confidentiality shall survive expiry of the service contract.

The Provider has the right to interrupt or prevent use of the Service and to remove material that is justifiably considered offensive or illegal by a competent authority, a third party, or the Provider, without prior notice. The Provider has the right to interrupt the use of the Service if the Customer or User in question fails to honour payment obligations and, despite payment reminders, has payments that are 14 days overdue.

The Provider and Customer have the right to prevent a User’s unwanted participation and actions at an event or in a network established by the Customer. Among such situations are enrolment in a closed Customer event without an invitation from the Customer or arranging meetings counter to the event-specific instructions provided by the Customer.